25 April 2022

Monday 25 April 2022: Sewage Management

Monday 25 April 2022: Sewage Management

We’d like to explore your understanding and experiences of waste water and sewage…

  • How do you think your waste water and sewage is managed? 
  • Who do you see as managing these services?
  • What, if any, problems have you had with your waste water? This may include, but isn’t limited to sewage flooding in the house or garden, drain covers popping up, or the toilet being backed up all the way to the sewer and refusing to flush. Please tell us how you dealt with the problem.

As I understand it, rain that falls on my house, and foul water (including solids) generated by my household are combined into sewage, channelled from my property, join sewage from neighbouring properties, and together the sewage is conveyed (by means of gravitational flow) by underground pipe to a local sewage treatment plant where solids are removed by filtration and flocculation. Liquor from the sewage treatment plant is discharged into a local water course, and the solids are further processed to remove noxious substances, and then transported by wagon to be spread on fields as a fertiliser (sometimes referred to by local farmers as "rocket fuel").

Southern Water has the contract for eastern Kent for managing waste water and sewage. I assume that they own the waste water and sewage pipes, and the sewage treatment plant. I assume, too that it is Southern Water that organises the detoxification of the sewage solids and arranges for its disposal into agriculture.

Personally, I have experienced no physical problems with waste water and sewage. However, the village in which I live has experienced considerable problems. In particular, during periods of prolonged rainfall, the water table rises, causing the local winterbourne to flood. I assume that this disrupts gravitational flow and also overwhelms the local sewage treatment plant. Consequently, houses located close to the winterbourne have experienced sewage flowing into their gardens and houses, and the winterbourne itself, instead of sewage pipes, has become the sewage conduit. For months on end, a couple of winters ago, Southern Water put up notices urging people to stay away from the winterbourne because of sewage contamination. The winter before last, sewage from the village was having to be pumped daily into tankers and transported away. (This totally destroyed the road surface through part of the village, and although Southern Water made a somewhat half-hearted attempt to repair the road surface, it still looks a mess.)

Affinity is a water-only company, and does not process any of your waste water. Your waste water is managed by Southern Water.

1. Were you aware that your sewage and waste water is not managed by Affinity Water? How do you feel about this (positive and negative)?​

Yes, I am aware that Southern Water manages our waste water. I do not understand the rationale for this division. I do not like the fact that my waste water bills are based not on the quantity of waste water I discharge into the waste water and sewage system but on the amount of fresh water I use. This method of charging for waste water is unfair and contrary to the good management of grey water. In my direct experience communication between Affinity Water and Southern Water is remarkably poor.     

2. Based on the image above, please tell us who your sewage supplier is. What are your opinions on the company that manages your sewage? What thoughts or questions come to mind?

I know relatively little about Southern Water. I do know, however, that since 2007 Southern Water has been owned by Greensands Holdings Limited, a consortium of investors representing infrastructure investment funds, pension funds and private equity. Currently the largest shareholders are JP Morgan Asset Management (40%), UBS Asset Management (22%), Hermes Infrastructure Funds (21%) and Whitehelm Capital (8%). I have a revulsion for this form of capitalism because its sole value is money, and therefore requires extensive regulation to make it conform to other values. For example, in June 2019, Ofwat proposed a fine of £126 million as a result of Southern Water's failures to operate its wastewater treatment works properly and deliberately misreporting its performance. Ofwat found that failings had resulted in unpermitted and premature spills of wastewater from treatment works, with wastewater being released into the environment before going through the required processes. In 2020, Southern Water pleaded guilty to 51 offences related to dumping untreated sewage into the sea, and was fined £90m.

3. How does knowing this impact how you feel your sewage is managed? Any reassurances or concerns?​

I would feel considerably more reassured were waste water in the hands of municipalities, and elected councillors directly responsible to electors for poor performance. 

4. How do you think you will manage any sewage issues in the future?

I do not know.

You may be aware that in recent times there have been incidents of sewage discharge. Below are two links which provide an explanation of why this can happen and an example of when this happened at the Thames earlier this year. ​

https://www.southernwater.co.uk/the-news-room/the-media-centre/2019/july/protecting-homes-and-managing-storms

https://www.bbc.co.uk/news/uk-england-london-60046320

  1. What do you think waste water companies should do when this kind of situation arises? Please tell us what you think should be made a priority and why.​
  2. Are there any extra actions or steps you think Affinity should take to improve the current situation? If yes, please tell us why.
The first question asks what should be done when the situation arises. However, in my view, the water company should never have allowed the situation to arise. Water provision and disposal was a public utility. The public rationale for its privatisation was so that adequate investment would be made. Plainly, investment has been woefully inadequate to the task. In the first of the two articles, Southern Water appears to suggest a level of diligence and beneficence that would make Mother Teresa look half-hearted. If I had the time, I should like to take apart Southern Water's public relations sheet line by line. 
In the second article (BBC report) Thames Water appears to claim that to have prepared adequately (for the floods) was far beyond what could be reasonably expected of them. Both Southern Water and Thames Water fall back firmly on the legality of (at least some of) their discharges.

Maybe I am missing something obvious, but if Affinity Water supplies its customers only with clean water, then how can Affinity Water impact on the disposal of waste water?

11 April 2022

Monday 11 April 2022: Water companies and their relationship with environmental standards

 

Affinity Water are working to significantly reduce the amount of water taken from sensitive sites and making changes to river channels and banks to help improve flow and biodiversity within the river. These are set out by the Environment Agency and are mandatory, so Affinity Water must do them.

1. Were you aware of Affinity working to these requirements? How does this make you feel?

2. Thinking of other areas you would like Affinity to prioritise, is there anything that you think Affinity should put above these environmental goals? If so, what are these?

  • What about repairing leaks/ infrastructure repairs/ achieving Carbon Net Zero by switching to self-generated solar power? Do you think Affinity should prioritise these over environmental work? Why/ why not?

I have mixed feelings about the brief information statement. The first sentence makes it sound as though Affinity Water is behaving virtuously, and is expecting praise from people who are concerned about the environment. The second sentence states that the behaviours are mandatory, thereby negating any virtue in the motivation to carry them out. Indeed, as the behaviours are mandatory, I am left puzzled about the purpose of requesting my opinion.

I have searched through the Environment Agency website and cannot identify the documents that set out the environmental responsibilities of water companies. I have no idea how detailed nor how onerous these responsibilities are.   

I suppose that my response to Q.1 is: "As these requirements are mandatory, I should be surprised were Affinity Water were not attempting to work to them."

Q.2 asks me to prioritise four things:
1. Repairing leaks (thereby wasting less water, with the consequent need to abstract less)
2. Repairing infrastructure (thereby increasing the resilience of clean water delivery)
3. Generating solar power (thereby reducing carbon dioxide emissions)
4. Looking after the riverside environment

Points 1 and 2 are about the raison d'ĂȘtre of Affinity Water: the business exists to deliver clean water, and if it falls short of doing so then it is failing. Points 1, 3 and 4 concern the negative effect of the business on the natural environment. Whilst I consider all of these to be a duty not to be shirked, I guess that I have also listed them in my priority order, although I would prefer 3 and 4 to be listed as equal third. 

Beyond these goals, set out by the Environment Agency, Affinity Water could go further by accelerating the implementation of these projects, or increasing the scope to deliver wider environmental benefits than they are legally required to. 

​1.     Do you think they should stick to the required targets, or increase the scope of these goals? Why/ why not?

2.     Additional targets/accelerated timelines may result in an increase to your monthly bill - how do you feel about this? 

  • Is there an amount that you feel would be fair to contribute towards broader environmental goals?
  • Is there an amount/increase that starts to feel unfair?
My immediate response to Q1 is to want to know:
1. What are the specific responsibilities that are mandatory?
2. How completely are those responsibilities currently being met?
On the one hand I see no reason to limit environmental targets to mandatory responsibilities, but if they are not currently being met, then the focus should be on meeting them.

Q2 appears to make the assumption that any increase in cost should be met by customers. Why should increased costs not be met by shareholders (e.g. through their dividends)?

No, I do not think that the consumer should be asked to pay more. Some people have little or no income, and demanding that they pay more for their water in order to protect the environment is fundamentally 'regressive'. The government should be paying for environmental improvement through taxation: 'progressively' through income tax, and through business taxes of any company that is impacting negatively on the environment.

Some customers really struggle to pay their water bills, and a small proportion of Affinity Water’s customers are in what is called ‘water poverty’, that is, they spend more than 5% of their disposable income on water bills.  

Affinity have some schemes in place already to help these customers. For example, customers on low incomes and/or in receipt of certain benefits are offered lower tariffs which cuts the cost of their bill. They are also offered payment plans to help spread these costs. 

These schemes are supported by customers not living in water poverty and on average it adds around £5 to the average customer bill, annually. 

1. Were you aware of customers in water poverty being supported in this way? How does this make you feel?

2. Affinity Water could go further and increase the support available so that no-one is paying more than 5% of their disposable income on water bills, but this might cost customers not in water poverty an additional few pounds on their bills. 

  • How do you feel about this?
  • What is the most you would be happy to spend annually in order to support those in water poverty?
Q1. I am aware that water companies have schemes to lessen the impact of water bills on people in water poverty. However, it makes me feel angry to think about a fundamental life-necessity being controlled and charged for by commercial companies. That is why I believe that every person should be entitled to a minimum water allowance for which they are not required to pay.

Q2. I have no income, and am too old to expect ever to earn an income again (although I am too young to receive a pension). Due to disability, my family has lived on life savings and paltry state benefits for some years. We simply do not have disposable income. In this context, spreading the cost of water bills is meaningless. As the water bill-payer, I am not in receipt of any state benefits. As I understand it (maybe incorrectly), the 'lower tariffs' are merely a cap on higher water use, and my household's water use is significantly less than the majority. If Affinity Water does have something meaningful to offer me in terms of a reduction in water charges, then their website information has not made this clear.

I consider it unfair that all water customers are required to pay a levy to support those in water poverty. I believe that adequately supporting people in poverty (Including those people not in employment) should be a government responsibility managed through progressive taxation. 

09 April 2022

Saturday 9 April 2022: Wordle

Saturday 9 April 2022: Wordle

Wordle is a word puzzle game, the aim of which is to guess the day's target word of five letters. Six guesses are permitted. Each guess must be a valid word of five letters. Invalid words are inadmissible. As there are tens of thousands of five-letter words, without some help, up to six guesses is an insignificant number, offering little chance of success, and the game would be purely one of chance. In response to each guess Wordle changes the background colour to each of the five letters in the most recent guess from white to grey (a letter not in the target word), yellow (a letter in the target word but not in the correct position in the target word) or green (a letter in the target word in its correct position in the target word). When the game is played adequately, the grid of 30 squares (six rows of five columns) progressively changes from a background white to initially mostly grey descending to increasing amounts of yellow and green. The target word, if guessed correctly is all green: a green row.

The skill involved in the game is to choose words for one's guess that reveal letters, and positions of letters, in the target word as efficiently as possible. A least insightful approach would involve mechanically and progressively filling five of the six rows with 25 different letters (and thus potentially revealing the use or otherwise of the 26th letter in the target word), no doubt a significant feat in itself, might reveal none of the positions of letters in the target word, and one would be left with an anagram of the 'yellow' letters to solve (for which there may be several solutions) for the final guess. I suspect that many Wordle players consider six guesses to be close to failure, whereas a mere three guesses is satisfying and a parsimonious two guesses something of an achievement. A better strategy is to take into account that  the letters 'A', 'E' and 'S' are to be found in many words, whereas the letters 'X', 'J' and 'Q' are relatively uncommon. A first guess, therefore, might contain five of the most commonly-used letters. At present, I use the word 'TEARS' as a first guess, and whilst there are occasions when none of these five letters are in the target word, there have been occasions when four of the letters are in the target word. The distinction between vowels and consonants becomes important, as every word in English must contain at least one vowel, so the absence of 'A' and 'E' in the target word means that a second guess will almost inevitably contain an 'I', 'O', 'U' and/or 'Y'. Some people use the word 'ADIEU' as a first guess. I do not currently do so for several reasons. First because my second guesses are tailored to respond to my first guess of 'TEARS'. Second, because vowels themselves seem to me to be less helpful than consonants at homing in on the target word; or to put it another way, I can more easily run out of guesses trying to identify a single consonant than when trying to identify the correct vowel(s): 'STADE', 'STAGE', STALE', STAKE', 'STARE', 'STATE', 'STAVE'. Third, and perhaps trivially, I consider 'ADIEU' to be a French word, and the version of Wordle that I play (the New York Times version) uses words employed in English. I know many French ('TASSE'), German ('SUPPE') and Dutch ('HEEFT') five-letter words, and suppose them to be inadmissible because they are not English words. I am also uncertain to what degree of informal (blasphemous, coarse, vulgar or offensive) language Wordle may stoop in its target word.

Once a valid guess has been submitted, it cannot be withdrawn. For players of a particular disposition, it is possible to spend hours attempting to identify the next best guesses. For more experienced players, therefore, there is not only kudos in guessing the target word in a small number of guesses, but also of achieving the goal in as short amount of time as possible, and these two aspects are in almost direct opposition to each other, and attempting to manage this conflict can be revealing, if only to oneself, of what kind of a person one is. For example, thinking in terms related to Myers-Briggs typology, some people are highly (or irritatingly) methodical, and others are highly (or irritatingly) intuitive; some people are able to manage significant amounts of uncertainty and (irritatingly) are not straining for closure, whereas other are (irritatingly) intolerant of uncertainty and are focused on rapid closure.

More advanced play might involve substituting as-yet untested letters in place of 'green' letters. For example, having established that the second letter is 'L', and that third letter is 'A', there remain three letters yet to find and place correctly. A simple choice might be to guess 'BLACK' (which might be correct, but might not be). A more advanced choice might be to guess 'BLOCK' (which is certain to be incorrect, but reveals whether the letter 'O' is a letter elsewhere in the word. I express this strategy in terms of not spending guesses on 'green' letters (letters already in their correct position).       

I use and build tools. I have been building myself a database of five-letter words. In itself, this is not especially helpful in solving the day's Wordle puzzle because most of the five-letter words in my ever-growing database are words that were either Wordle target words, or else inspired by Wordle target words. I do not know whether Wordle re-uses words, but I doubt it. Consulting my database, however, does allow me to consider visually (or audially) similar words.

Wordle has helped me to consider the relationship between a word and how the word is spelled. For the first time in my life, I am having to confront directly that I am mildly dyslexic. I have been reading from the earliest of ages, probably three years old. The circumstances of my learning to read were deeply unpleasant, and involved a lot of corporal punishment. By the time I was about six years old, I loved reading, and derived a lot of pleasure from the stories I consumed. However, I was, and remain, a slow reader. For me, there is a time lag between, on the one hand, reading a word, and on the other hand, its sense emerging. Not infrequently, the meaning of a passage may elude me, and I find it necessary to reread the passage, sometimes multiple times. One would not have thought that this might apply to Wordle. However, I can sometimes fail to recognise that a collection of five letters actually constitutes a word with which I am entirely familiar. In addition, there is an aspect of Wordle that is like trying to solve an anagram, at which I am not skilled. The required focus on individual letters disconnects me from making sense of the word, or even that the sequence of letters constitutes a word. The problem, my problem, is sequencing. I have long been aware that I have a problem with way-roundness: for example, but far from limited to, correctly attributing left and right. For not quite as long, I have also been aware of some difficulty in distinguishing the order in which two or more things happen (sequencing). For example, I may be able to hear two musical notes perfectly clearly, but when they are played at speed, I find it impossible to say which of the notes comes first. This is where I return to dyslexia: when I am reading, the letters in a word are all over the place. Although not startlingly skilled, I am not especially bad at spelling. It is, for me, the meaning of a word, not its spelling, that determines (in my mind) what the word is. Each word I read is meaning (or function) first, and this meaning (or function) then determines its spelling. Even simply looking at what is on the computer screen, the spelling of many words is made stable (i.e. not appearing visually jumbled) only by knowing the sense of what I have just written. Often, I am unable to ‘see’ (read) words in a sentence that do not contribute to the sense of the sentence. An easy example is that I might, in error, type a word twice, but find myself unable to see the repetition. When typing, I rely heavily on the automatic spelling check function, and the grammar check function. It is true that my eyesight has deteriorated over the years. However, the issue about which I have been explaining would apply even were the letters in 72 point. When it comes to Wordle, the only aspect that involves meaning is determining whether a trial combination of letters actually constitutes a valid word. Otherwise the puzzle is all about letters.

One of the several ways in which my dyslexia manifests itself is in an almost perpetual obliviousness to the possibility of a second occurrence of a letter, either as a double letter (e.g. ‘LL’) or more usually not (e.g. ‘STATE”). A second way is that yellow letters have a dual, but contradictory, significance: the yellow letter does appear in the target word, but does not appear in the target word in its current position. This contradiction is significantly interfered with by my difficulty with way-roundness: because yellow letters do not appear in the target word in their currently-guessed position, I repeatedly confuse the functions of yellow and grey letters. In my mind, I find myself hunting for words that contain one or more grey letters whilst intentionally omitting yellow letters.

As well as a growing database of five-letter words, I also have a very small spreadsheet showing the letters in order, and as I work through a puzzle, I paint each letter’s cell with its current colour (no-fill, grey, yellow, green) according to status. Wordle does this automatically on an onscreen keyboard, but I am unable to look at a keyboard and make any kind of sense of the sequence of letters. My spreadsheet, on the other hand, presents the letters in a single, vertical sequence relating to the frequency with which they appear in English words, with ‘S’, ‘E’ and ‘A’ at the top, and ‘X’, ‘J’ and ‘Q’ at the bottom. However, this  spreadsheet tends to amplify my obliviousness to a second (or even third, e.g. ‘SISSY’) occurrence of a letter. If I can be bothered, I might add double letters as separate entries on the spreadsheet, although getting hold of data about their relative frequency might be near impossible. The "if I can be bothered" is important, because it is clear to me that Wordle is nothing more than a game, to which there must be a limit on the investment of time and effort.

One of my principal strategies is to try out letters with preference always given to letters according to the frequency with which they appear in English words. This strategy has drawbacks, not least because the frequency with which a letter appears in an English word is dependent on the length of the word. I do not have a letter-frequency chart for five-letter words. There is also an issue of what constitutes a valid (Wordle) word. I understand that 2,500 words have been earmarked as potential target words for Wordle puzzles, from a list of 25,000 words that Wordle recognises as valid. I am uncertain how correct my understanding is. I use only Scrabble dictionaries (note the plural, because UK, US and Australian Scrabble dictionaries are not the same) to determine whether a word might be valid in Wordle. I am aware that Wordle ‘favors’ US spelling, although I do not know if British spellings ever make an appearance. Again, I understand that Wordle target words are rarely plurals, so ‘S’ appears at the end of Wordle target words less frequently than common in English.

If I can be bothered, I should like to add to my spreadsheet two further features: popular pairs of letters, e.g. ‘CH’, ‘CK’, ‘ND’, ‘RD’, ‘TH’, ST’, etc.; and frequency of each letter in a specific position, e.g. as a first letter, or a last letter – for example, ‘E’ is uncommon as a first letter, but common as a last letter. To this end, my database of about 1,200 five-letter words also includes a spelling out of each word as five separate letters. At present I can only use this feature to filter out words, just on the off-chance that the Wordle target word happens to be in my database. I have not yet worked out how to calculate the number of occurrences (and therefore the frequency) of a specific letter in a specific position. I guess that it will involve SQL, learning sufficient of which will demand a reasonably substantial commitment of time and effort.

One strategy I continue to employ, despite consistently proving to be utterly useless, is intuition. I use my intuition successfully in a variety of different circumstances, including when interacting with people, when cooking, when encountering computer software for the first time, and for choosing a geographical direction when out walking. However, with Wordle, my intuition has proved to be worse than useless because it is a persistent distraction. 

On the other hand, a more successful strategy is that I always use the same starting guess, and have written a partial list of second guesses depending on Wordle’s response to my starting word. This means that I am on my third guess within about 30 seconds. My average number of guesses is about 3.7. I have had only one ‘2’.

Should I bother? I certainly have better, more creative and more important things to do with my time. What would give me a great deal of satisfaction is creating what would amount to an algorithm that would get close to solving each day's Wordle puzzle for me. I have written some very complex spreadsheet equations for calculating annual projected use and cost of electricity, and for calculating when the heating oil storage tank will run out of fuel. These complex equations are extremely useful and afford me much satisfaction. Were I able to do the same for my engagement with Wordle, I might save myself some time and effort but still achieve the satisfaction.      

04 April 2022

Monday 4 April 2022: Smartphone application

 Monday 4 April 2022: Smartphone application

  1. What are the main activities you do on the Affinity Water site?
    • Is there anything you find difficult/frustrating about the Affinity Water website?​
  2. Which device (mobile, tablet, laptop or desktop computer) do you typically use to access the Affinity Water website and why?
  3. Have you ever tried to contact Affinity Water by WhatsApp? If so, how was this experience?
    • If Affinity Water added a live chat function to its website, would you prefer to use that, or WhatsApp? Please explain why.
I have very rarely looked at the Affinity Water website. When I have done so, it is more with a view to seeing what is there, and reading some of the information provided. I am very aware of the recent Water Community activity about the website, so it now feels as though I am looking at the website better-informed. My cognitive impression is that there is a lot of information available, and that it is fairly well organised. I did not realise that there are several YouTube-hosted short videos to watch. Neither did I know anything about SureStop. Why does Affinity Water not fit this device as standard?
My aesthetic impression (which is not what you are asking for) is that many of the webpages are too busy, have too many different print fonts, have different styles of heading, present information in more than one column, have hollow and filled boxes, along with images and videos: all of which I find somewhat distracting. My impression is that websites are increasingly being designed to look good on smartphones and tablet computers, regardless of their appearance on the screen of a desktop or laptop computer.

I access the internet using a desktop computer. The area where I live has almost non-existent cellphone coverage, never mind smartphone coverage. Consequently, I get exasperated when websites constantly exhort me to use smartphone applications (including WhatsApp). I am not able to do so.

Using my desktop computer, I often use Live Chat functions on websites, and I believed that I had done so with Affinity Water about eighteen months ago, but your question makes be think that my memory must be faulty. Provided that there is a warm-blooded person (as distinct from an AI robot) at the remote computer terminal, I have almost always found Live Chat to be useful.

1. What do you think about the idea of Affinity Water creating an app?

  • Are there any features/options that you think the Affinity app should include?
  • Beyond what is offered on the mobile website, is there anything else you’d like the app to be able to do?
  • If the app only offered the same features as the mobile website, are you likely to use the app?

2. Do you currently use an app for a utility provider?

  • What can the Affinity Water app learn from this?
  • What features do you like/dislike? Please explain your answer.

3. Affinity Water might be able to integrate the app with other smart technology providers and suppliers, such as Hive, or an energy partner to deliver additional benefits. How do you feel about this integration and the potential features outlined below? Would you be confident in the accuracy of these features?

 For example, the app could be used to…

  • Monitor your own water usage 
  • Work alongside a water leak device to identify any potential leaks in your home
  • Help you keep track of any appointments
  • Allow you to track the progress of repairs/works

I did not know that this is where you were going. The information that you give depresses me no end. I live in a semi-remote village in the North Downs of Kent. There is no circumstance in which a cellphone company would be willing to spend £100,000 installing a cellphone mast for a couple of dozen houses. (I know because they have been asked.) Maybe my neighbours and my family live in the only place in the UK without smartphone coverage - from the way that utility companies go on about smartphone applications, it certainly seems like it. In 2020, 87% of adults in the UK had a smartphone. Even our 2G and 3G signal is very weak and extremely intermittent. I have retired from paid work, and spend my time at home all day. Were I to own a smartphone, it would be totally redundant. Good Energy are perpetually bombarding me with exhortations to record and report electricity meter readings using their smartphone application. It does not endear them to me. Is there a difference between Affinity Water's website and Affinity Water's mobile website (which you mention)? Money aside, is there any technical reason why the functions you mention should be exclusively for those people with smartphones? Of the additional functions you mention ... 1. Monitor your own water usage ​ 2. Work alongside a water leak device to identify any potential leaks in your home​ 3. Help you keep track of any appointments​ 4. Allow you to track the progress of repairs/works ... in the real world how frequently would the average Affinity Water customer actually use functions 2 through 4? On the other hand, if Affinity Water is committed to encouraging people to use less water, then function 1 would be valuable. For the record, as I have written before, I read the water meter on a daily basis and record the readings on a spreadsheet.