14 August 2023

Monday 14 August 2023: On the beach

Monday 14 August 2023: On the beach

I am a little confused. The UK government keeps saying that UK beaches are the cleanest in the galaxy, and probably the universe. On the other hand, I read that dozens of triathletes taking part in an international sports contest in Sunderland became seriously ill with e-coli infection as a result of sewage in the water beside Roker beach. This is from *The Guardian* on 5 August 2023: "At least 57 people fell ill with sickness and diarrhoea after competing in sea swimming events at the World Triathlon Championship Series in Sunderland, health officials confirmed this weekend." Northumbrian Water denied any responsibility for this. Surfers against Sewage have marked the beach (also Northumbrian Water) closest to where I used to live in Durham as experiencing "an incident alert". St. Mary's Bay, a beach close to where I live now, with a wheelchair accessible promenade (whereas close-by Dungeness is sadly not wheelchair accessible), has a "poor annual classification" courtesy of Southern Water. One of the beaches of which I have a very warm memory is that at Lyme Regis, Dorset (South West Water) also has an incident alert.

The year was probably 1981. My wife's parents were still alive, and lived in Gloucestershire on the edge of the Cotswolds. It was the summer, and my fiancée and I were visiting her parents. The weather was lovely, so it was decided to visit the south coast for the day. Whilst everyone else I knew had encountered Lyme Regis in the 1817 novel 'Persuasion' by Jane Austen, my familiarity with the place was only through John Fowles 1969 novel 'The French Lieutenant's Woman'. (The movie of the same name, starring Jeremy Irons and Meryl Streep, was released about six weeks after my visit.) I was keen to visit. On arrival, the beach was so inviting that I dashed from the car, ripping off my clothes and dived straight into the water. (No, it was not a naturist beach: anticipating a swim in the sea, I had already changed into my bathing trunks.) The water was lovely and warm, and I knew little in those days about sewage on beaches. The memory has the feel of childish innocence, even though I was then some years into my twenties.

The good memory beach of my childhood was at Abersoch in North Wales, where my brother and I attended school camp during two summer holidays. Apart from us, the beach was empty day after day. In contrast, the nearest beaches to Chester, where I grew up, were at Prestatyn and Rhyl, which were miserable (although that might have had something to do with my mother), and New Brighton, opposite Liverpool, which was always filthy. However, my earliest beach memory is also one of my earliest memories, probably from 1961, when, for reasons about which I know nothing, my mother, and possibly her mother-in-law (with whom we lived in Willesden, north-west London) took my brother and me to St. Mary's Bay (see above). Whilst the exciting part of the memory is that I got a soot smut in my eye as a result of leaning out of the carriage in which we were riding on the Romney, Hythe and Dymchurch Light Railway, the more contemplative part of the memory is of seeing layers of grey altostratus clouds (https://en.wikipedia.org/wiki/Altostratus_cloud) reflected silently in the sheets of wet sand on the beach.

When I lived in north eastern England, we would visit crowded Whitley Bay from time to time, often walking along the promenade as far as St. Mary's Lighthouse, stopping off at the Rendezvous Café, a wonderful 1950s flashback, at Monkseaton. Occasionally I would walk all the way from Tynemouth, via Cullercoats. However, I would never consider going in the water, both because of its temperature and also the obvious pollution. In some contrast, the deserted beaches further north in Northumberland were much cleaner and empty of people. My favourite place was Lindisfarne, which I visited from time to time for the sheer love of the place. Flocks of eider ducks would swim together just off the coast. On one occasion, as the afternoon and later dusk drew on, I walked around the entire island in the snow; the sea, sand and snow all merging into each other and becoming indistinguishable in the crepuscular gloom.

For many years my brother lived in Menton, south-eastern France, and worked in Monaco. One sunny, gorgeously warm, Friday afternoon, when I had just arrived to visit him, I was sitting on the beach at Menton, sand trickling between my toes, and telephoned my office (in Durham) before close of business for the week. I discovered (not to any great surprise, it has to be admitted) that the weather in Durham was cold and wet. The next day, I swam among the fish off Larvotto beach in Monte Carlo. On a different occasion, when I was Interrailing, my wife and I swam with the fish off the beach at Salobreña in Andalucía (south of Granada, between Malaga and Almeria). However, the most singular occasion was at Easter 1977 when I visited Sicily with my father (he fiddled his work travel expenses, and took me with him on a business trip). He had meetings on the island of Lipari, arranging the import of pumice, I think), but I alighted the ferry at the tiny island of Vulcano (a real volcano almost to myself). Beside the coast were extremely pungent, sulphurous, geothermal mud pools. In the adjacent sea, which although the Mediterranean (images of golden sand in full sunshine), was still quite cool because it was only Easter, geothermally heated water welled and bubbled up. I swam between alternately very cool and very warm water.

I have visited many other coasts, including beaches, around the entire British Isles as well as in continental Europe and North America, and have many more stories to relate. I cannot recall ever having found a notable object on a beach, and rock pools hold my interest for only a relatively short time. Mostly my interest is in walking. I realise from writing this that I like beaches best when they are deserted.   

10 August 2023

Thursday 10 August 2023: Kitchen Water Challenge

Thursday 10 August 2023: Kitchen Water Challenge

1.      Which water-saving behaviours, if any, do you plan to continue practising and why? Are there any you won’t be continuing - if so, which ones and why?

2.      Imagine you are talking to your friend about the Kitchen Challenge - how would you summarise your experience in a few words? Would you encourage them to try it for themselves - why/why not?

3.      Overall, how easy or difficult was it to take part in the challenge? Why do you say this?

4.      What concerns do you have about the challenge/tips, if any?

5.      What improvements or changes would you make to the challenge and how would this make the challenge better?

6.      If you have any other thoughts or feedback on the challenge please share these with us.


1. I intend to continue with all of the water-saving behaviours - because I have been doing this for some years. No, there are none with which I shall not persist.

2. I am, in general, loathe to attempt to persuade anyone about anything. As a Quaker, I know that Quaker ways and beliefs are attractive to only a minority of people. As a former professional counsellor, I know that people will voluntarily change their behaviour only when they wish to do so. As a strict vegan, I know from considerable personal experience that people who eat dead animals are as convinced of the appropriateness of their dietary choices as I am of mine. The problem comes when conviction of dietary choices is changed from appropriateness for oneself to appropriateness for other people. Certainly, I am willing to explain my lifestyle choices to anyone who asks and wishes to listen, but not with an intent to persuade. Besides, for far too much of recent and not so recent history, persuasion has been a dark art perpetrated by people and organisations that seek to gain, or at least to limit their losses, such as the tobacco smoking lobby, the fossil fuel industry, and people who wished the UK to be withdrawn from the EU.

3. It was either easy or difficult to participate, depending on one's perspective. As I already engage in those water-saving behaviours in the kitchen, then continuing those behaviours was simplicity itself. On the other hand, as an underlying purpose of the exercise is/was to increase the amount of water I am able to save, then the exercise was near impossible.

4. Taking a marginally more sophisticated view of the purpose of the exercise, using the Water Community as guinea pigs before widening the Kitchen Water Challenge to all private customers of Affinity Water, I have no major concerns. A minor concern is that the quantities of water likely to be saved might not match the figures suggested. A second minor concern is that, to my ear, the term 'Kitchen Challenge' sounds like it should concern food preparation, which features in only a minor way. How about "Water Saving Challenge: Kitchen"?

5. I feel bound to say that a large bucket close to the sink does a lot to permit the re-use (and therefore saving) of water. I have since heard of others who do something similar.

6. Affinity Water allows a considerable quantity of water to be wasted in leaks (a point I have hitherto made ad nauseam). In my view, it would behove Affinity Water well to state this at the outset, and to ask its customers to help Affinity Water by saving water wherever possible, the 'Kitchen Challenge' being a special focus. Otherwise, the project looks like Affinity Water asking its customers to reduce water use instead of Affinity Water fixing those leaks.

    

09 August 2023

Wednesday 9 August 2023: E-mail for a delivery driver

Wednesday 9 August 2023: E-mail for a delivery driver

It was good to speak with you on the telephone a few minutes ago. I am looking forward to the delivery of my new filing cabinet on Friday morning.

Somewhat at odds with the (postally-correct) address you will have been given by Viking Direct, I live in a village called Elham, which lies about half way between Canterbury and Folkestone, about five miles north of the Channel Tunnel. Whilst there are some tiny lanes around Elham, the principal road through the village is a road along which Canterbury lies to the north, and Folkestone (as well as Hythe) lies to the south. Canterbury is on the A2, and Folkestone is on the M20. Therefore, approaching Elham from the A2 / Canterbury one is travelling southwards; whereas approaching Elham from the M20 / Folkestone one is travelling northwards.

My house lies on the principal road on the southerly (Folkestone) outskirts of the village. Therefore, approaching from the north, one has first to pass through the village; whereas approaching from the south, I live on the outskirts first encountered. Your choice between A2 and M20 will determine how you find my house.

From the difficulties experienced by many delivery drivers, it is clear that the postcode CT4 6UG, whilst entirely accurate, is insufficient information to find my house. This is substantially because, along with many of the houses in the village, and all the houses along Canterbury Road, the houses are named not numbered. Very few people who live in the village know the names of more than a few houses, and therefore can be of little help when solicited by a visitor. Arrival at the satellite navigation system ‘destination’ puts one about 250 metres closer to the centre of the village than is my house, that is to the north of my house. From this location, the only houses visible are on one side of the road. My house, a bungalow, lies on the opposite side of the road, and is invisible because it lies behind an enormous Leylandii hedge. Therefore, if one drives slowly southwards (towards Folkestone) and looks to the left, not to the right, mine is the first house one encounters.

It is often the case that a delivery driver, on arriving at the postcode ‘destination’, will attempt to telephone me. Frustratingly, nestling in the North Downs, Elham has poor cellphone reception, and I frequently have no cellphone reception at all. However, when I am successfully alerted to a delivery driver attempting to find my house, it is usual for me to step outside my house, and stand beside the road, waving. From the location that satellite navigation systems designate as CT4 6UG, I can be seen waving.

Sometimes, my guidance is ignored, and a delivery driver can waste much time driving around, maybe even passing my house several times without realising it.

I hope that what I have written is helpful.

08 August 2023

Tuesday 8 August 2023: Bedgebury National Pinetum and Forest (Tripadvisor review)

Tuesday 8 August 2023: Bedgebury National Pinetum and Forest (Tripadvisor review)

Bedgebury National Pinetum and Forest is a delightful place. My interest in visiting was to walk among the trees. I felt as though I were roaming through woods, up and down hills, and around lakes. However, it is by no means wilderness (no bears, for instance). There are good footpaths and rough footpaths. There are probably some nice walks for people in wheelchairs or with limited mobility. The reception area, café, toilets and shop are modern and no doubt excellent for people who require these facilities. It would be possible for a mixed group of people to visit Bedgebury, some to remain around the facilities (and lake), some to take a gentle stroll, and others to enjoy a more energetic day. We stayed all day, and I look forward to our next visit.    

07 August 2023

Monday 7 August 2023: Kitchen Water Challenge

 

Monday 7 August 2023: Kitchen Water Challenge

Affinity Water has invited me to take part in a kitchen water challenge.

Here are six water-saving tips we’ll be challenging you to take part in this week:

1.      Save 20 litres every day by only running the washing machine full and on ECO mode

2.      Save 65 litres every day by only running dishwashers and washing machines when they’re full

3.      Save 15 litres every day by using the same glass or mug all day

4.      Save 12 litres every day by scraping your plates instead of rinsing before putting them in the dishwasher

5.      Save 24 litres every time by washing/peeling vegetables in a bowl rather under a running tap

6.      Save 36 litres every day by washing up in a bowl instead of under a running tap

Do you currently practice any of these water-saving behaviours? If so, which ones and how do you find them?

1.      The washing machine has been run 10 times over the past month. It is used only when it is full. The washing machine is rarely run on eco mode because the mode does not wash the clothes adequately for the degree of soiling. Each load uses about 50 litres of water, although this varies according to the programme (type of clothing in the load).

2.      The dishwasher has been run 24 times over the past month. It is used only when it is full. It is not run on eco mode because it does not wash the dishes adequately. Each load uses about 20 litres of water.

3.      We each use the same mug and glass throughout the day, before it goes in the dishwasher for its overnight run.

4.      We do not waste food. Neither cutlery, nor crockery nor cookware are rinsed before being stacked in the dishwasher.

5.      Not only do I clean and peel vegetables in a bowl, instead of under running water, but once used, the water is poured into a bucket for secondary re-use.

6.      Washing-up (non-dishwasher safe items) has happened 6 times over the past month. A washing-up bowl is used. Once finished, the used water is poured into a bucket for secondary re-use.

All of the practices described above are fully incorporated into our routine.

If Affinity Water would be willing to loan us a washing machine with an eco mode that cleans soiled clothes adequately, we should be happy to accept the offer.

I am at a loss to see what the challenge could be.

09 July 2023

Tuesday 4 July 2023: Unorthodox Water Usage

Tuesday 4 July 2023: Unorthodox Water Usage

In April, the Consumer Council for Water (CCW) researched the “strange” water habits of people across England and Wales. They found the top 10 unusual water-based activities of the 2,126 adults surveyed:

1.      Flushing the toilet twice after a ‘number two' (90%)

2.      Running the washing machine or dishwasher when not full (67%)

3.      Taking a bath or shower to cool down (66%),

4.      Washing an item of clothing that isn’t dirty (65%)

5.      Staying in the bath so long it needs topping up with warm water (59%)

6.      Accidentally overwatering plants (58%)

7.      Urinating when in the shower (57%)

8.      Taking a bath or shower because it was cold (50%)

9.      Taking a shower or bath after having a 'number two' (48%)

10.  Using steam from the shower to help soothe a cough/running nose or to ease aches and pains (42%)

Thinking about the unusual ways you may use water, we'd love to know:

·         What are your overall thoughts on this list?

·         Are there any big surprises or shocks on this list?

·         Are there any unusual water-based activities you think are missing from this list?

·         What is the strangest or most unusual way you have used water? Perhaps it's washing concrete off a curious cat's paws or freezing your elf on the shelf in an ice block, we want to know!

I am unhappy about the presented list of water-related behaviours, not because each behaviour may represent ‘a waste of water’, the exposure of which I believe to be the purpose underlying the survey and presentation, but because the presentation of the list demonstrates an absence of sensitivity to the various personal needs that many people may have. It is as though the rational behaviour of individuals with an illness, a medical condition, an infirmity or a disability is being held up for disapproval. The list consists of ten, mostly intentional, water-use behaviours, presented in an overall context suggesting that such behaviours may be bizarre and/or gratuitous. The list as presented ranks the behaviours in order of frequency of occurrence. Instead, I have chosen to address the list of behaviours thematically.

Several of the items concerning matters of personal hygiene. One of these is that some people (48 percent of respondents) claim to have taken a bath/shower after having moved their bowels. I can appreciate this behaviour in several respects, and I have some sympathy with it. First, as a matter of personal hygiene, taking a shower after having moved one’s bowels would ensure both good hand hygiene and good hygiene in the groin area. This contrasts with two research studies carried out in Britain in 2008 and 2012 (London School of Hygiene & Tropical Medicine, "English Northerners' Hands Up To 3 Times Dirtier Than Those Living In England's South." Science Daily, 15 October 2008, www.sciencedaily.com/releases/2008/10/081014204440.htm; a report on the BBC News website: https://www.bbc.co.uk/news/magazine-19834975) that demonstrated, among other things that a significant proportion of people in Britain have faecal matter on their hands during everyday life, including when out shopping (handling money, credit cards, shopping baskets and shopping trolleys), as well as shaking hands when meeting people. I was living in north-eastern England at the time of these reports, and, if I recall correctly, Tyneside, was the worst place in the UK with something like 50% of Geordies having faecal matter on the hands. Were hand hygiene and personal hygiene improved, I imagine that this proportion would reduce, perhaps significantly. It should be remembered and remarked that in some parts of Europe, a bidet is part of bathroom furniture. When I was young, it used to be a commonplace that British people mocked continental European people for using a bidet. Were there space in my bathroom, I would welcome having a bidet. Some of the toilet tissue advertisements on television emphasise about "feeling clean" and in my limited experience, using a bidet is a method of "feeling clean” superior to using toilet tissue. When I was in Japan with my wife and daughter, we encountered toilets that have personal hygiene/cleaning built into the toilet, a bidet toilet if you will, with both a washing and drying function. This is especially useful for people who are infirm or have particular types of disability. If my daughter’s disabilities were less extreme, I have no doubt that we would have a bidet toilet. As it is, we have neither a bidet nor a bidet toilet, and so cleaning the groin area is limited to using toilet tissue. I suppose that a flannel and a basin warm of water would serve, or else taking a shower/bath. Unless one were to use a separate personal hygiene wash-cloth. then, to be quite honest, the shower sounds like a good idea. On a related matter, some people, perhaps especially older people, can easily suffer from anal bleeding, and in my personal experience, even the softest toilet tissue can feel like sandpaper on sensitive skin, in which case using soap and water is considerably more comfortable. Finally, on a prosaic level, many people move their bowels only once a day. If bowel movements are regular, and toilet training associated with incontinence management can aid regularity, then timing one’s shower after having moved one’s bowels uses no additional water. Enhance personal and hand hygiene might simply be a matter of timing.

A related issue is urinating in the shower (57 percent of respondents). It is undoubtedly a compromise of public health to urinate in a public shower, such as that at a public swimming pool, a gym or some other sports facility. However, urinating in one's own private shower compromises neither public nor personal health. Urine is typically sterile and so is unlikely to be the source of infection. I have read that regular urination in the shower (for people who do not experience urinary hesitancy) may both serve to reduce the capacity of one’s bladder, thus increasing the frequency at which a person feels the need to urinate, and introduces a conditioned response path to feeling the need to urinate every time one steps into a shower. If I need to urinate, I choose to do so before taking a shower. However, unlike my daughter for much of her life, I do not experience urinary hesitancy. On the other hand, many people do, especially older people, people with particular medical conditions, and people taking particular medications. Urinary hesitancy, as it is called, is anxiety-provoking and time-consuming. If the action of water falling onto one's skin, and the presence of warm water relaxing one’s muscles brings relief to people with urinary hesitancy, then I have every sympathy with them. As both men and women get older their capacity to manage the urine in their bladder tends to decline. For men, an enlarged prostate often increases the frequency of the need for nocturnal urination, and the sheer number of advertisements on television for incontinence products aimed at women, especially older women, is testimony to a reduced ability to hold back urinary flow. A great many people are taking diuretic medication (often for hypertension) which undoubtedly affects their ability to control the need to urinate. All of this, put together, suggests that disapproving of some people urinating in the shower is more than a little insensitive.

Next, 90 percent of respondents indicated they used water stored in the toilet cistern (i.e. fresh water) to flush the toilet twice in quick succession. It should be recognised that some people have large and solid bowel movements, and it might take more than one flush to clear their bowel movements from the toilet bowl. Moreover, for reasons I find it hard to explain, the radius of the u-bend in some toilets is especially small, such that even a moderately-sized bowel movement can find passage problematic. We have three toilets in our house, two of which work fine, and the third has this peculiarity a very small radius u-bend, which means that clearing bowel movements from the toilet can often require a second flush. What are we supposed to do? We could have the current toilet removed and replaced with a toilet we have confirmed in advance has a larger radius u-bend. Maybe if we lived in the Sahel or the Rub’ al Khali, then replacing the toilet would be a proportionate response. As it is, we have a water conserving regime in our house, and a lot of buckets holding ‘grey water’, and in any one week there are very few toilet flushes that draw fresh water from the toilet cistern. Maybe Affinity Water could lobby the government to improve building regulations so that newly-installed toilets do not have such a small radius u-bend.

Taking a cool shower in order to cool down when the weather is very hot (66 percent of respondents) may be a little luxury for some people, but is essential, and potentially life-saving for others. Subsequent to a major surgical operation last year, my daughter's body appears to have lost its ability to regulate its temperature (part of her homoeostasis). During the most recent winter, despite the weather not been that cold, my daughter had to be wrapped in blankets, and her wheelchair positioned close to a radiator, sometimes with the electrical fan heater switched on, in order to keep her warm. Once the weather started to get very much warmer (over 26 degrees Celsius), we began to notice that her core temperature (measured using an accurate in-ear thermometer) was frequently elevated, often to warning levels and sometimes to take-action level: over 39° Celsius. We do not have a portable air conditioner, although I think we probably ought to buy one. We have desk fans that are trained on her during the warmer parts of the day. My wife has sponged her down on occasions as recommended, and once or twice given her a cool shower. It is not just a matter of reducing her skin temperature, but reducing her core temperature so that she is not at risk of heat exhaustion. There have been times when we have been close to driving her to the local accident and emergency department, where, no doubt, we would then be directed to sit in a poorly ventilated waiting-room for five or six hours with large numbers of other people. Not an appealing prospect. If a cooling shower can prevent such an outcome, then it seems to me to be both desirable and proportionate. There are a great many people in Britain, especially older people whose homoeostasis is compromised, and a proportion of whom will die in hot weather. I believe that these people should be encouraged to take cooling showers not discouraged from doing so.

Some people take showers in order to get warm (50 percent of respondents). There are many old people who are at risk of hypothermia during the winter. Even before the current cost-of-energy crisis, they were unable to afford to heat their home adequately. If they are at risk of hypothermia, then it means that their core body temperature has reduced significantly. If heating a small bathroom and standing in a shower for five minutes makes hypothermia less likely, then they should not be censured for doing so. Having a cup of tea, and warming one's hands in front of a one bar electric fire, are unlikely to do much for core temperature, and certainly not very quickly. Whilst I am peculiarly sensitive to ambient temperature, and I am very likely to take prompt action should I become either overheated or cold, my wife is very different, and can sit for hours, not recognising that she has become severely chilled. She is not old, whereas many people who are old and at risk of hypothermia in the winter, can easily slip into a situation in which they have become hypothermic without realising it. I believe that it is at other people's peril that we are encouraged to censure the idea of taking a warm shower in order to return core temperature to a safe level.

There are people (42 percent of respondents) who run the shower in order to get the steam. Whilst I have never done this specifically, I find it easy to understand why someone might do so. I suffer from sinusitis with some frequency (probably something to do with my parents chain-smoking when I was a child, my early years in London smogs, and living for much of my life beside dense diesel traffic). I have and use a ‘facial sauna’ to generate steam, a towel over my head, and some drops of Olbas oil, which helps to relieve my sinuses for a while. I know that some people use a bowl of boiling water, with a towel over their head, although in my experience the water cools down so rapidly that the procedure is only partially effective. It is with considerable enthusiasm that I have sat for significant periods of time in spa steam rooms and felt the considerable relief and relaxation of the tension in my sinuses. Sometimes, after having been in the steam room, I feel like a new person. Were I to come into large amounts of money, I would dearly love to have a steam room in the house. I find it easy to understand that people with sinuses more troublesome than my own would want to run the shower in order to get the benefit of the steam. As I indicated previously, I have not done this specifically, but there are times when my sinuses have greatly benefited from me having my scheduled hot shower.

People are sometimes criticised for taking long baths, and specifically of a length that requires the bath to be topped up with hot water (59 percent of respondents). I take baths only during the winter months, between switching on the central heating in October and switching if off in May. My baths are always of considerable duration: preferably at least an hour and half in length. I take the opportunity to read a book. Being in the bath so long demands frequently topping-up the bath with water from the hot water tap. However, I run no water into the bath from the cold-water tap. Instead, I make best use of the cold water that is initially in the hot water pipe run (about 7 litres), so I first step into a very shallow bath. Subsequently, water running through the pipes from the hot water storage tank to the bath cools a little in the time taken between additions of hot water. Initially, I top up the water in the bath up every five minutes or so, and as the bath gets progressively fuller, so the time between top-ups extends to and beyond ten minutes. I use Epsom salts in the bath in order to allow some bicarbonate to soak into my skin and muscles. The hot water slowly allows my muscles to relax, and if am fortunate, by the time I get out of the bath, I do feel fully relaxed, the only time in the week when I do so. After I get out the bath, the water stays stored in the bath (90 litres = 15 toilet flushes), and is bucketed for use, mostly for flushing toilets. It lasts a week, until the next bath. Nothing gets wasted. I wish to make an additional comment, relating both to taking a bath and taking a shower. I have no doubt that there are people who do not like the sensation of water on their skin, or do not like the sensation of water falling onto their skin. I am not one of those people. My skin feels less taut when it is wet, and I have always loved sensation of water falling onto my skin. For me, baths and showers are innocent sensory pleasure.

One of the items on the list is "accidentally overwatering plants" (58 percent of respondents). This is peculiarly non-specific. It does not indicate whether the plants are in pots, planters or hanging baskets in/around the house, or plants in the garden. When it comes to watering houseplants in pots, then the recommended way of watering is to place the entire pot into some water and let the plant and growing medium soak up the water it needs. In my experience the process can take an hour. If one has a lot of pots, then this could be a time-consuming job. The next best is to water the plants from the top and stop watering when water starts to appear in the saucer beneath the pot. This can be touch and go, depending on the dryness of the growing medium. A dried-out growing medium (which indicates that the plant has probably been left too long without having been watered) will allow water to pass through the medium very quickly without retaining very much, and so even a modest amount of water being given to the plant will result in the saucer quickly filling with water. Watering house plants from the top requires care. It is very easy to get it wrong. I do not imagine that anyone tries to get it wrong, and therefore the use of the word ‘accidentally’, whilst clearly accurate, need not be synonymous with carelessly. Moving outside the house, particularly for hanging baskets, which usually have a very small quantity of growing medium relative to the number of plants in the basket, it is almost essential to over-water in order to ensure the maximum amount of water in the hanging basket. There is no reason why a bucket cannot be put underneath the hanging basket to collect the water that drips through. Regarding fruit and vegetable plants in the garden, panellists on the BBC Radio 4 programme ‘Gardeners Question Time’ deprecate giving individual plants frequent sips of water. They recommend soaking the bed and then letting the bed dry out before administering more water. This is what encourages proper root growth, whereas apportioning meagre rations of water to each plant means that the roots do not extend themselves to find water when the soil becomes drier. When I have rationed water, the fruit and vegetable plants do not grow to their full stature, and crop only inadequately. I use only watering cans, not a hose pipe, ten litres of water per can. Watering our food plants involves many trips from and to the house. Before someone suggests that I should be using stored water from water butts in the garden, may I say that the three, four or five months droughts that we often now seem to experience mean that the water butts of winter rain totalling about 1500 litres can be exhausted in ten days. To those people, which probably includes the water companies, who might wonder whether maybe I should not be growing fruit and vegetables, I ask: who supplies the water to grow the fruit and vegetables that customers buy from the supermarket? I suggest that the people who chose to include this item in their water use survey are not gardeners and have few houseplants.

Running a washing machine that is not full (67 percent of respondents) sounds like a wasteful activity, until one stops to think about people who live on their own. How many vests, socks or pairs of underwear does one have to own in order to be able to fill the washing machine with clothes that can be washed together? I live in a household of three, and my daughter generates a lot of laundry as a direct result of her disabilities: the washing machine is run three or four times overnight every week. Even so, it can be a fortnight before a sweater or cardigan makes the journey from washing basket to washing machine. How much longer would this journey take for a single person? Through experimentation, and careful reading of the water meter, I discovered that the washing machine assesses the size of the load, and accordingly uses less water for smaller loads.

In summary, I have no doubt that some people behave wastefully with water, and encouraging these people to consider ways to waste less water is a good thing to do. However, the circumstances of many individuals may not conform to an ideal for least water consumption, and lack of explicit recognition of this suggests and communicates a failure of empathy.

19 June 2023

Monday 19 June 2023: Tapwater

Monday 19 June 2023: Tap-water

I rarely drink tap-water neat. As it happens, I did so at about 04:15 this morning when I woke, ostensibly to answer the call of nature. This was my first time, drinking plain water drawn from the tap, possibly in a year. The issue is less about taste: I do not enjoy the mouthfeel of water that has not been carbonated. Tap water feels kind of greasy in my mouth, and consequently mildly unpleasant. The same applies to water from drinking water fountains. (Water in countryside streams even feels greasy to my touch.) Moreover, I do not experience uncarbonated water as quenching of my thirst. In contrast, fresh (as distinct from stale) carbonated water both quenches my thirst and does not have a greasy mouthfeel. I read, probably in some informal publication, four or five decades ago, that thirst quenching is about stimulating the saliva glands and then removing the saliva from the mouth (probably by swallowing the saliva-laced drink). I neither know the truth of this assertion, nor have I been able to corroborate it. However, if true, then it makes some kind of sense that flavoured water, such as fruit juice, a herb tisane, a barley drink, beer or wine would stimulate my saliva glands with their flavour.

I drank some carbonated bottled water last week. The weather was quite warm, and I had been outside in the vegetable garden all afternoon trying to clear a prospective plant bed of rank, shoulder high weeds. I felt hot, sweaty and thirsty. I drank half a glass of cold carbonated water from the fridge and it slaked my immediate thirst. Frequently, however, I run the risk of mild dehydration, and either I forget to drink or, if I am away from home, I avoid drinking so as to avoid the need to find and use a toilet. Ever since I discovered that caffeine (in tea, coffee and hot chocolate) was significantly elevating my blood pressure for stretches of several days at a time, I have had to eschew these drinks - sadly, including their decaffeinated versions, although I have no understanding of why this latter should be the case. (Please, someone, give me an injection to neutralise the hypertensive effect of caffeine, so that I can return to Monsoon Malabar double-espressi, to cups of my cherished Assam and Darjeeling blend, and to mugs of thick, steaming hot chocolate.) The weather being warm, I thought that I ought to drink some more, but I could not face drinking more water neat, carbonated or not, so into the next glass I poured a serving of our own home-made elderflower cordial (there are many elder bushes around the garden and orchard), and then filled the glass with the cold, carbonated water. That was a most pleasant drink.

I am ideologically uneasy about bottled water, partly because the industry uses mountains of plastic (which ends up accreting in enormous garbage patches swirling around the world's oceans), partly because transporting bottled water has a heavy CO2 footprint, and partly because the sale of bottled water is about spivs making enormous amounts of money (in 2021, the UK bottled water market was worth £1.64 billion) out of a commodity that people can simply draw from the kitchen tap. The foregoing notwithstanding, I have written before about having a strong preference for San Pellegrino bottled water. I do actually like the taste of it, and on a hot day (preferably somewhere in France or Italy) I should be happy to drink San Pellegrino bottled water all day until it was time to switch over to drinking wine for the evening. San Pellegrino is heavily mineralised (very hard), giving the water its flavour. As far as I am able to tell, it is the dissolved carbonates and bicarbonates of calcium and magnesium, as well as the absence of nitrates, that give San Pellegrino water its distinctive taste.

I have visited  Rome only once, twenty-five years ago. As well as the spectacular fountains, such as the Fontana di Trevi, and the Fontana dei Quattro Fiumi in Piazza Navona, there are countless everyday public drinking fountains around the centro storico. The freely available water in these drinking fountains is considered to be high quality spring water, and hygienic having passed through a water treatment plant. One evening, I was dining in a pizzeria, and was asked what I wished to order to drink: "Acqua frizzante o acqua minerale?" The bottled water on the menu (ironically, it seems that San Pellegrino is not very popular in Italy) was more expensive than the vino da tavola, so I opted for the acqua minerale. The waiter took the empty water jug from the table, popped out of the restaurant to the public drinking fountain on the corner of the street, filled the water jug, and brought it back to my table. The memory still makes me chuckle. 

18 June 2023

Sunday 18 June 2023: The EVRSTR V508 digital voice recorder

Sunday 18 June 2023: The EVRSTR V508 digital voice recorder

My history of using voice recording machines stretches back thirty years. The EVRSTR V508 is my second digital voice recorder. I believe that the shape of the machine can be described as a 'candy bar'. I like the size and weight of the machine - I find it a good size to handle and to use the controls, and a good weight (my first digital voice recorder was both too small and too lightweight for my clumsy fingers to keep a good hold). The microphone is positioned sensibly, at the top of the machine, and works entirely well (see below). On either side of the machine there are sockets: on the left for earphones, and on the right for a remote microphone (neither supplied). On the left side, towards the bottom, there is a tiny USB socket, used both for USB recharging (a process that appears to be managed automatically) the inbuilt battery, and for communication between the device and a computer. The controls on either side of the machine are sliding switches. It is vital to remember to 'save' a recording by sliding the record switch back from the 'record' position to the 'save' position, otherwise the recording will be lost when the on/off slider switch is slid back into the off position. There is a slot for a tiny data storage 'card', and another slider switch to determine whether a recording should use internal memory or the data storage card. There is a denoise slider switch, but I am unable to comment on its effectiveness. There is a delete button, but I have not used it, preferring instead to manage the audio files using a computer. There is a 'reset' hole that would probably require a pin or needle to operate.

On the front face of the machine, the control buttons are reasonably intuitive in their operation: a central run/pause button, right and left ‘next file’ (or next function) buttons, top and bottom + and - buttons (I mostly use these for varying the output volume, but they have other functions in other contexts), an ‘up-one-level’ button, and a menu button. There is a monochrome LCD screen measuring 22 x 22 mm. A small speaker occupies the bottom of the front face of the device. The size and quality of the speaker means that it is useful really only for monitoring, and not for listening, for which earphones are necessary.

The only thing on the bottom/base of the machine is a pair of holes for the attachment of a lanyard (not supplied). I consider this to be essential, and I have re-employed a lanyard from a long-defunct cellphone. On the back of the machine are labels for the corresponding switches, etc.. on the two sides of the machine. This is useful, although I imagine that the labels will rub off through wear. On the other hand, I have used the machine every day for the past nine months, and the labels seem to be doing fine. The impression I have is that the machine has been very thoughtfully designed with every intention to make its use feel intuitive. The quality of appearance of the device lies somewhere between the cheap and tacky on the one hand, and the stylish executive on the other.

The machine has two basic modes of operation: sound recording and playback. Technically, there is a third mode, which is navigating the menu system.

Sound recording is excellent. I mostly record in the open air while out walking. Later, I use Dragon Dictate to transcribe the WAV recording into an MS Word file. The two circumstances in which the recording is poor is when the weather is windy, and when there is noise from road traffic. In contrast, on one occasion during the spring when I was outdoors dictating, there was more bird song than usual. Later, back at home, I was able to separate some of the bird song from the dictation, simply by using Audacity, and was thus able to produce an excellent bird song recording in addition to my dictation. I have no doubt, therefore, that the machine would be capable of recording a lecture (as advertised). The audio files are named according their date and time stamp, which suits me well. This naming/stamping has been entirely reliable, unlike the unreliability of the same for my first digital voice recorder.

I often preload the device with music, podcasts and audio books, thus enabling me to listen using earphones to audio material while I am out and about. This works well, and is simple to use. The display screen shows what is playing. The machine can also be used to store files of other types (such as JPG files) transferred onto the device from a computer.

In recording mode, a tiny red light (LED) is visible in the top right-hand corner of the screen. The light is steady on pause, and flashes slowly when recording. This way round feels counter-intuitive to me, and I regret that I have frequently become confused about which state relates to which. There have been many occasions when, working through some difficult cognitive issue, thus dictating in snatches, I have managed to de-synchronise my dictating and recording, resulting in several minutes of recording only the sound of my footsteps on the road surface but none of my dictation. (My first digital voice recorder was even worse in this respect, so the EVRSTR V508 is something of an improvement.) I wish that there were a setting to be able to reverse this way round. Peering at the recording timer shown on the display screen resolves the issue, but this usually requires reading spectacles which I am unable to wear while out walking. Besides, focusing on whether the machine is paused or recording disturbs my elusive trains of thought. Further, whilst the red light is bright enough to be clearly visible while I am indoors, it is insufficiently bright to be visible when outdoors in daylight. I know that a brighter red light would consume more electricity, but it would, for me, make the machine marginally more functional.

Having an inbuilt rechargeable battery is a huge improvement over constantly juggling AAA batteries (as was the case with my first digital voice recorder). With a fully charged battery, I imagine that the recorder could last a full day before requiring a recharge. I say this because several hours of use requires only five or ten minutes of recharge. I do not know how long the rechargeable battery will last (the number of use/recharge cycles), and as it is not replaceable, this determines the lifespan of the machine. However, I have no sense that the use that I have given the device to date has had much impact on the machine at all, so I am hopeful that it has many years of life left in it.

Overall, I have been and continue to be very satisfied with the machine, and would recommend it. Maybe a fancy executive digital voice would be even better, but at a much higher price. Therefore, the EVRSTR V508 is good value for money.

15 May 2023

Monday 15 May 2023: In response to two Affinity Water draft videos

Monday 15 May 2023: In response to two Affinity Water draft videos

Video 1

I quite liked the upbeat, inspirational music. Its use helped me to continue to listen to what the man was saying.

I thought the editing of the video was very good: it maintained interest.

I thought that the use of additional images was okay: it maintained interest. However, in contrast to last week's feedback in which I criticised the use of pretty photographs in the document, the use of pretty images here would have been much better than the line drawings reproduced from the document. (I can listen to what a talking head is saying while being shown a short clip of a chalk stream or of a burst pipe being mended.)

I thought that the background scenery was unremarkable, but better than him being in an office or studio.

I thought that the single talking head was a little tedious. I should have preferred there to have been an alternating man and woman talking head. (But not a quasi interview.)

Having watched the video a second time, I found it less interesting, and found myself watching the ducks or geese in the background. It really does need some illustrative material such as chalk streams and people repairing a burst water main.

I think that it would help were the figures spoken verbally by Martin Haslett to be put on the screen (and preferably given some proper context).

I feel uncomfortable and challenged by asking what would make the video more appealing because you are asking what would make it a more effective public relations exercise.

What I found really difficult were parts of what the man was saying. I considered him to be using weasel words. For instance, the five year plan runs from 2025 to 2030, but he then roped in the single figure of a 50% reduction in water wastage through leaks (which would sound okay for 2030) by 2050. It would have been much more honest to say what the 2030 target is for reduction in water wastage through leaks. Also, he made out that the recent cost of living crisis means that this is a financially difficult time for many people, and that Affinity Water can help people by rescheduling their payments - big deal! They will still be required to pay. Were water provision to be in the hands of the municipality, then social tariffs for impoverished people could be levied - and without charging (taxing) less impoverished customers more. He talked about the roll-out of, was it 400,000? smart water meters, without actually acknowledging that a significant proportion of Affinity Water's customers do not currently have a water meter at all. The aspect at which I scoffed most volubly was the part where he said something to the effect of people wanting good quality water in their taps. Yeah? Really? That is what the water supplier is supposed to deliver - it is not meant to be optional. It is the barest minimum expectation. (Which, by the by, Southern Water have failed to achieve, yet again, this time in West Sussex.)

What was missing was any indication that the consultation is an honest attempt to determine future direction, rather than simply a public relations exercise dressed up as a consultation. However, Affinity Water is not a publicly-owned organisation that takes its legitimacy and direction from the people it serves. It is a commercial organisation with an intent to make money as painlessly as possible for all (owners, employees and customers) concerned.

 

Video 2

I found the music in this video overwhelming.

I experienced the video editing as more clunky than Video 1.

I considered the insertion of short video clips to be exactly what I wanted to see in Video 1.

Unlike regarding Martin Haslett, I found the woman talking head to be a serious distraction. Partly it was her waving her hands about. Partly it was about her reading from a script (she did not appear to be very relaxed). She also seemed to be on a mission to convince the viewer that she and her colleagues on the ICG (?) do an excellent job.

The elephant rampaging around the room was that what a majority of customers want is for water provision to be in public ownership. Yes, people want continuity of supply, at least acceptable quality water, and small water bills. However, she did not mention that who owns the water supply matters to many people.

Key message: there are seven independent experts (by whom are they paid?) who do an excellent job at something, so there's no need to worry.

It would seem that the ICG is made up of people intent on keeping Affinity Water in business, rather than challenging its role as a commercial organisation.

I did not take in that the woman's name is Caroline Warner. Is she the chair of the ICG?

The aspect of the video that I found unclear was why it had been made / why I was watching it.

Watching the video the second time through, I found the Caroline Warner to be glib and unconvincing: "people want their water to be eco-friendly" makes it sound like the product she was talking about supplying is washing powder, not about trying to wrest back a natural environment in south-eastern England that has been trashed by some water companies.

I was confused about whether this ICG group relates only to Affinity Water, or to all water companies.

 

11 May 2023

Thursday 11 May 2023: Amazon product review: Stewart Patio Tub Planter
Diameter: 50 cm; height: 39 cm; colour: gun metal black

I think that the first one I bought from Amazon (over a year ago) arrived damaged due to the almost total absence of packaging and rough handling. I knew to check it carefully as soon as it arrived, and so was immediately able to arrange a replacement with Amazon which arrived a few days later. It is clear from other comments that a proportion of these planters are damaged on delivery. The other three have been undamaged.

It is important to understand that the planter will arrive without drainage holes. Places for drainage holes are marked on the base of the planter. I am currently considering ordering a further planter to use as a patio pond, for which purpose I believe the planter would be excellent - not least because it does not arrive with drainage holes. Taking note of the experience of other people, I avoided the mistake of trying to punch drainage holes using a hammer and a sharp object, as this risks splitting the plastic (and thereby compromising its structural integrity). Instead, I used a heated soldering iron to make the holes, which was ideal: effective, simple and quick. A red hot poker (not the plant) would do the job just as well.

I am using three planters for strawberry plants, ten per planter, in order to have much improved control over the garden weeds that always swamp our strawberries. The depth of each planter means that it can hold plenty of moisture in the form of damp/wet soil, as a consequence of which the plants do not require watering every day during the summer. I am using the fourth planter for carrots, in order to keep the plants off the garden soil surface where carrot root fly lurk. The depth of the planter means that it is to be hoped that the carrots will grow to their full length.

Once full of soil/compost, the planter is almost impossible to relocate, mostly because of how heavy it will have become, but also because the plastic walls are not especially heavy duty. Therefore, careful thought needs to be given in advance of its siting.

I consider the planters to represent good value for money.

08 May 2023

Monday 8 May 2023: About the bank holiday weekend

Monday 8 May 2023: About the bank holiday weekend

My wife and I being retired from paid employment and full-time carers for our quadriplegic and now mostly-paralysed daughter (who is also profoundly deaf and almost completely unable to speak) who is clinically extremely vulnerable to the coronavirus (which everyone else seems to think has disappeared), bank holidays rarely present delightful opportunities, merely disruptions to the schedule that is our daily life. The weather being dry but troubled by sea-fret, we grasped the occasion to visit Samphire Hoe. Although we found the car park was full (not good), apart from a solitary Blue Badge space (which is all we required), almost all the visitors were crowded around the refreshments booth, mostly in an enormous queue. Consequently, we were able to walk briskly along the sea wall promenade without there being anyone around, which is what we require to stay isolated and safe. There was absolutely nothing to see (no sea-birds, and not even Shakespeare Cliffs) because of the sea-fret, and there being no wind, there were no waves on the sea. (I assume that it will have been a productive day for people smugglers putting migrants, refugees and asylum seekers into small boats to cross the Channel.) The sea-fret also muffled all sound. There was absolutely nothing to photograph. My daughter indicated that she considered the experience to be "spooky". On the way home, the car nearly ran out of petrol because the fuel tank is tiny due to the wheelchair access conversion. Getting out of and back into the car in the short space of time it took to refill the fuel tank made me feel extremely travel queasy, which knocked out the rest of my afternoon. I cooked stir-fried vegetables with noodles for our evening meal.     

17 April 2023

Monday 17 April 2023: Attitude to Affinity Water

Monday 17 April 2023: Attitude to Affinity Water

On a scale of 0 to 10, how satisfied/dissatisfied am I with Affinity Water?

Why?

First, I feel politically deeply challenged by what ought to be a public utility instead in the hands of commercial interests. Affinity Water is a commercial company owned by an insurance and asset management company, an investment company and a fund management company. It would strain credibility to suggest that the primary focus of these three companies is not money. The privatisation of public water was 'sold' to the public primarily on the basis that the new water utility companies would raise large amounts of money for major infrastructure projects. The major infrastructure projects never happened, and the large sums of money borrowed were distributed to shareholders instead. Now, thirty years later, the water companies have been instructed to do something about the appalling state of the water infrastructure in the UK, and to pay for this the water companies want to increase water charges. This was not how we were told it was going to be.

Two analogies occur to me. The first, simple, is being asked how satisfied or dissatisfied I feel about a person who picked my pocket. The second, more complex, is returning home to find that my house has been sold by someone who had no legal right to sell my house, having stolen my title deeds, and pocketed the value of the house that had been legally mine. The new owners permit me to continue living in the house, but they have taken out a massive loan against the value of the house. I am most dissatisfied with the person who stole the title deeds to my house, but I am also dissatisfied with the person who now owns the house that was stolen. (N.B. This scam really does happen.)

Second, to my knowledge, Affinity Water has no plans to undertake a full and timely renewal of the water mains for which it is responsible. This means that, like the other water companies, Affinity Water will forever be responding to leaks. The water wasted as a result of leaks is enormous.

Third, Affinity Water is not serious about reducing customer wastage of water. The UK is rushing headlong into a future of severe water stress, and customer water use reduction targets are pitiful. I cannot help but imagine that when the business model is to make a profit by selling water to customers, the last thing that you want the customer to do is to use less water. Affinity Water has not put all of its customers (who can be) on water meters. I have a water meter, but I want a smart meter so that I do not have to traipse out to the road every day. The principal mechanism that will allow customers to reduce water use is to see and understand precisely how much water they are using on a daily or even an hourly basis, and to charge them less for using less water.

However, fourth, Affinity Water does reliably supply me with clean water. However, so did the water board before it was privatised.

Fifth, Affinity Water has good drought plans (which I have read). I also like the fact that Affinity Water is now in discussion with other water companies regarding the very long overdue movement of water around the UK. However, this is the sort of thing that would not have been a novel development before the privatisation of water. 

Outside of the Water Community and what we’ve shared with you, have you seen any communications from Affinity recently, e.g. advertising, information with bills etc.? If so, what was it?

E-mails encouraging me to take ever shorter showers (the ideal being, it would seem, not to shower at all), to test the pans of the several (three) toilets in my house to find out if any suffers from invisible water leakage from the cistern, and to buy remarkably expensively (but discounted and therefore representing a bargain) water butts with kits to collect water from roof gutter downpipes. (I require the water from a full water butt every day in order to water my vegetable garden alone, and double that in order to irrigate the fruit trees in my orchard. However, as we are no longer in receipt of summer rainfall, once a water butt has been emptied, and of which I already have several, it can be months before it is refilled.)  

03 April 2023

Monday 3 April 2023: Utility companies digging up the road again

Monday 3 April 2023: Utility companies digging up the road again

Imagine that there is a leak running down the side of a reasonably busy main road. It's not flooding the road, but it is streaming constantly along the gutter and will require digging up part of the road to fix. ​

Please could you tell us what you think the steps and processes are for getting this leak fixed and to complete the roadworks? Please think of everything, starting from the leak initially being reported, to the leak ultimately being repaired.​

I have little doubt that this exercise will show how lamentably ignorant I am with regards both to practical issues and to legal and bureaucratic procedures.

Step 1: The leak needs to be visible, to be spotted, and to be taken notice of by someone who may generally be considered nosy and interfering. I am one of those people, and typically report pot-holes in the road, and unlit street-lights, to the local authority.

Step 2: If there is no indication that the leak is being attended to, then said busybody needs to report the leak to the relevant water companies: plural because where I live Affinity Water supplies the fresh water and Southern Water attempts to manage the waste water. I would not be confident about identifying accurately whether a small leak was fresh water or waste water. I would use an online water leak service, although in the past I have telephoned a water company directly.

Step 3: The contacted water company would then need to investigate, first of all establishing whether the leak is fresh or waste, thereby determining which company should take the matter forwards.

Step 4: The 'responsible water company' would then have to establish where the leak is. This may not be easy because where water comes to the ground surface may be distant from where the leak from the water pipe is.

Step 5: Having established where the leak is, the water company would have to determine whether the leak is beneath public or private land. From this information, they could need to be clear whether the leak was, indeed, their responsibility. There may be three scenarios: the leak may be their responsibility, and beneath public land; the leak may be their responsibility but beneath land that is privately owned; the leak may be the responsibility of the private land owner. The underground water pipe network is extensive, and pipes pass under roads, footways, parks and fields, and people's gardens. For example, with building-infill, a house might not have existed when a water main was first laid, or maybe a water main spur had to be laid across someone else's garden.

Both ownership and jurisdiction may be unclear and would need to be established.

Step 6a: If the leak is beneath private land, and the responsibility of the land owner, the water company would need to establish who owned the land. In my own case, the leak was beneath my driveway and therefore my responsibility (£££). Every two years, contractors contracted to UK Power Networks knock on my door to ask who owns the fields either side of my property. Their wish is to access the power lines that cross the two fields, but they are required first to ask permission of the land owner. Fortunately for them, I have got used to answering those questions, otherwise I imagine that the process could take them weeks.

Step 6b: If the leak is beneath public land, such as a public road (there are one or two private roads round here), then I guess that the local authority will have to be notified.

Step 7: At some point, an engineer will need to make some kind of initial assessment about the size of the leak. This assessment might take place when the underground location of the leak is identified. I assume that larger leaks take priority. On the other hand, I have seen instances of what was thought to be a minor leak requiring considerably greater attention and work than first assessed.

Step 8: If the leak is beneath a public road, as many are, then further contact will have to be made with the local authority with a view to closing a lane of the road, setting up traffic control measures, and specifying how long the water main repair is expected to take. At the same time there needs to be both an assessment of how much the repair is going to cost the water company, and when a repair team will be available. There then needs to be choreography with the local authority about the precise dates of the lane/road closure. I think that road closure may be more complex, as it usually requires the posting of public notices in advance of the closure, although I assume that a major water main burst (not the scenario of this exercise) could be attended to as an emergency.

Step 9: Assuming that the water mains will have to be turned off for the duration of the repair, all affected householders and businesses will have to be notified in advance, and if necessary arrangements put in place for an alternative supply of water (say, a bowker, or supplies of bottled water [which was the case in Challock, Kent, last summer]).

Step 10: This could be weeks after the nosy busybody (me) has reported the leak - engineers arrive with equipment to dig up the road/footway. However, this might be far from the end of the story. In North Road, in the city centre of Durham, the Victorian water main burst. Its repair required much time and equipment, as well as a very large hole. However, as soon as the hole had been filled in and the road surface restored, the leak recurred. Why, because the water main was so old and decayed that the sections of old cast iron pipe onto which the new polyethylene pipe had been grafted simply gave way. New holes had to be dug, more repairs effected, and the holes filled in. Until the same thing happened again and again. It was like a slow-motion Buster Keaton movie. Eventually Northumbrian Water accepted that the entirety of the water main under North Road had to be replaced. Although my memory is far from perfect, I think that the entire saga lasted between one and two years, impacting on the shops and businesses, and changing for good how the road was used by traffic and pedestrians. I might add that the huge water main network beneath UK cities, towns and villages is equally old, decaying apace, and I am unaware of any water company having methodical, comprehensive and timely plans to replace the network that they 'inherited' on privatisation, taking into account the expected lifespan of the relevant materials. (I should be happy to be pointed towards documents that show me to be incorrect.) I believe this to be a significant reason why there are so very many burst water mains.

Step 11: The road surface is 'made up', although in the case of Southern Water in my Kent village, remarkably poorly - the roadway (The Square and Duck Street) have looked a mess ever since. If the road has been closed, then the road is re-opened. The engineers pack up, and find out where they are off to next.

Imagine that Affinity Water has just started roadworks in your street…​

1. What would roadworks with minimal interruptions look like for you? How might this look and work in terms of the experience, timings, communication etc.​

Additionally, think about when there is planned engineering works on your road, how much notice/warning would you want, and why? ​

2. What kind of information do you think should be provided when there is roadworks planned?​

What kind of information do you think is absolutely essential? What kind of information could be optional and nice-to-have?

As it happens, Southern Water have just dug another hole in Duck Street (see previous response). A notice was posted a couple of weeks ago indicating that works would be taking place. I do not know whether the works have been planned to coincide with the school holidays, resulting in less traffic disruption. The location of the hole is not exactly convenient, and seeing as it was Southern Water that chose to position the sewage control facility in the middle of the road, instead of beside the road, the company is directly responsible for the inconvenience. There is a high visibility plastic barrier around the hole, and appropriate signage from both directions: 'road works', 'road narrows' and 'pass on the right/left'. This means that a pedestrian would have to be trying quite hard to fall down the hole, and that motorists have adequate warning and guidance. There is no need for temporary traffic lights. When there are road works on the Canterbury Road, it is often the case that temporary traffic lights are set up directly outside my house, and I have to put up with the throb of a diesel generator which I find extremely irritating (being highly sensitive to noise). On the subject of finding things irritating, I do not like hearing engineers shouting instructions to each other, and prefer it when they use walkie-talkies. I also dislike the discarded empty crisp packets and crumpled Greggs bags that are left after the engineers have packed up and gone.

Road closures are always seriously disruptive, and therefore undesirable. It is obviously valuable to have good warning of a planned road closure. I am never absolutely sure if being alerted to an impending closure of the Canterbury Road and then finding out that the road closure never took place, is much of an improvement over the road being closed. This failure to close the road happens periodically, and surprisingly often.

Essential information includes start and end dates for the road works, along with starting and finishing times. This information allows me to plan my journeys. I like to know the purpose of road works but that is because I am nosy, and such information is not essential. On the other hand, good information about what to do should there be a problem when the site is unattended (such as at night) would be valuable. I have had to walk away from seeing problems (such as all the safety barriers having fallen into a trench - did they fall or were they pushed? or failed temporary traffic lights) because there was no information about to whom to report the problem. It is also helpful to indicate when such traffic controls are three-way instead of just two - I have seen impatient motorists on many occasions decide to drive through a red light because they have too quickly arrived at the conclusion that the traffic lights have 'got stuck', which can be incredibly dangerous.

We’d now like to share with you some context about what happens when we currently set up roadworks. When Affinity Water has to stop traffic in order to fix a leak or refresh a mains connection, they have to get permission from the council to do so. This process can take time, sometimes up to three months in order to get approval.

Specifically up to three months, no, I did not know this, but it comes as no surprise because for several years I had a lot of contact with administrative staff, including transport and planning staff, working for a local authority.

I should hope and expect that emergency work can be arranged with somewhat greater alacrity.

Does this information impact on me? No. My complaint is not the speed at which water companies address individual leaks, but the fact that there are so many leaks because there appears to be no programme or schedule of timely water main renewal.

Affinity Water can only send reminder texts or emails to customers who share their email addresses or phone numbers with us​

​How would you feel if you did not receive a reminder text/email prior to works starting on your road? Why would you feel this way?​

How useful would you find a notice board nearby to the roadworks, to feedback relevant information about the roadworks, as well as phone numbers and email addresses? Please tell us why this would/wouldn’t be helpful.

I think that the first question to ask is how would I feel about receiving an SMS text message or e-mail to alert me to local road works? I have never heard of such a thing. I should be very happy that I was being kept informed. I have no difficulty in giving my cellphone number and e-mail address to utility companies, and I know for certain that Affinity Water has my e-mail address (my house is in a not-spot – without a cellphone signal, and so SMS texts messages might arrive days later).

A road works notice board is a good idea, for the utility company to give information about what to do in the event of problems (as I wrote in a previous response).